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Is there a time frame for getting a refund?
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What time do the doors open?
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I lost my ticket or my ticket was stolen, what should I do?
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I cannot access my personal account, what should I do?
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I can't find my login details, what should I do?
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I am late, what happens?
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How to find out the ticket sales opening date?
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The concert is sold out, what can I do?
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How to book tickets for a group or a works council?
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Is the event postponed, are my tickets still valid for the new date?
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The event is canceled, how can I get a refund?
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I bought my tickets through a network other than the Bataclan website, can I pick up my tickets at the box office?
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Can I cancel or modify my order?
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My name is not on the concert ticket, can I still enter with it?
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I have not received a confirmation email with my ticket, what should I do?
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I cannot pay for my order with my credit card, what should I do?
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Is it possible to book a ticket at the box office or by phone outside of concert evenings?
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Will it be possible to buy a ticket on site on the day of the concert?
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I purchased my ticket on a reseller's website, how can I know if my ticket is valid?
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Do I need to print my ticket or is it readable on a smartphone?