Services

Children/ minors

• What is the minimum age to access the venue?

Services

• Can I bring food and drinks into the venue?
• Do you serve alcoholic beverages?
• Can I bring a water bottle?
• Is there a bar in the venue?

Join our team

• How to apply to the Bataclan?

General information

• How can I exercise my GDPR rights related to my personal data?
• Where can I find the internal regulations?
• Do you accept motorcycle helmets?
• Is wearing a mask mandatory?
• What items are prohibited inside the venue?
• Are ear protections provided?

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Access

• How to get there?
• Does the venue have parking?

PRM / Disabled persons (accessibility...)

• Is the Bataclan accessible to people with reduced mobility?
• I am deaf/hard of hearing and would like information before booking my seat, who can I contact?
• I'm pregnant, can I get a specific seat?
• How to reserve a seat adapted for PMR/PSH?
• I'm visually impaired, can I come with my guide dog?
• What are the assigned seats for PMR and PSH?

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Ticketing

• Is there a time frame for getting a refund?
• What time do the doors open?
• I lost my ticket or my ticket was stolen, what should I do?
• I cannot access my personal account, what should I do?
• I can't find my login details, what should I do?
• I am late, what happens?

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